Terms & Conditions

Please read our terms and conditions carefully before booking. Please contact us if you have any questions.

TEL: 01483 811 890
Email: office@genielab.co.uk

Website Content terms and conditions

The content of this website is copyrighted to Genie Lab Ltd and cannot be copied without written permission.
The website content is regularly updated and we try to make sure it is correct at all times however we make no guarantees that the information, products or services (and its related graphics) on this website are at all times available, complete, accurate reliable or completely suitable. Therefore reliability is strictly at your own risk. We are not responsible for any loss or damage either indirect or consequential.

Bookings terms and conditions

When the client has confirmed their booking by letter, phone, email or submission through a website they have formally entered into a binding contract between us and themselves.

Payment, Cancellation, Availability

If a confirmed booking is cancelled by the customer, we will refund the cost of the event minus a £50 holding fee which is non-refundable. Please note that if an event is cancelled within 24 hours of taking place, Genie Lab will retain the full amount of the event cost unless the customer re-books for a different date in which case they will just need to pay a £50 holding fee. Should an event for any reason be cancelled by Genie Lab, we will issue a full refund of the cost of the booking.

Genie Lab Liability

Genie Lab will not be liable for death or personal injury suffered by the client or its guests arising out of the booking. This also extends to any loss or damage sustained by property or belongings of the client or any of the client’s guests or for any further costs, demands or expenses incurred or suffered by the client arising out of the booking; this also includes: any act of God; natural disaster or act of terrorism.

Your statutory rights as a Consumer are not affected.